30-Day "Hassle Free" Return Period for all Hardware, Services, and Accessories
Unless you have a separate agreement with TrickTV, or except as provided below, all hardware, accessories, peripherals, parts, and services, may be returned within 30 days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid, less shipping and handling and any applicable restocking fees (as further described below). Any product returned to TrickTV without prior authorization from TrickTV will be considered an unauthorized return, and the customer will not receive credit for the product and TrickTV will not ship the product back to you.
Unless the product is defective or the return is a direct result of a TrickTV error, TrickTV may charge a restocking fee of up to 15% of the purchase price paid, plus any applicable sales tax.
How to Return a Product
Before returning a product, you must first contact TrickTV customer service and obtain a Credit Return Authorization (CRA) number before the end of the applicable return period. TrickTV will not accept returns without a CRA number. To send an e-mail to customer service to request a CRA number, please visit our Contact page.
PLEASE NOTE: You must ship the product to TrickTV within 5 days of the date that TrickTV issues the Credit Return Authorization number and must follow these steps.
- *Ship back all products you are seeking to return to TrickTV and for which you received a CRA number. For partial returns, your credit may be less than the invoice or individual component price due to bundled or promotional pricing or any unadvertised discounts or concessions.
*Return the products in their original packaging, in as-new condition, along with any media, documentation, and any other items that were included in your original shipment.
*Ship the products at your expense, and insure the shipment or accept the risk of loss or damage during shipment.
Upon receipt of your return, TrickTV will issue a credit or a refund of the purchase price paid, less shipping and handling and any applicable restocking fees subject to this policy.